faith no more

CV

# Yusha Ollite

Mohammad Meer Numaan

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## Contact Information

- Phone: [redacted]

- Mobile: [redacted]

- Email: [redacted]

- Location: Curepipe, Mauritius

- Remote Work: Open to remote work worldwide

- Age: 37

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## Professional Summary

Technical professional with 9+ years of experience spanning customer/technical support, IT operations, healthcare technology, public administration, and entrepreneurship. Proven ability to learn complex systems quickly (SAP, Salesforce, medical imaging equipment, ERP), manage VIP accounts, coordinate cross-functional workflows, and apply laboratory-grade precision to process documentation. Currently building a mushroom cultivation business integrating IoT/embedded systems (ESP32, environmental sensors) for automation and data-driven growing. Seeking long-term remote roles in technical support, customer success, or IT operations where analytical rigor and customer-facing experience add value.

Core Competencies:

- Customer Support (B2B/B2C)

- Technical Troubleshooting

- SAP / Salesforce / CRM

- Process Documentation & Improvement

- Medical Imaging Operations

- Linux/Windows Server Admin

- IoT & Embedded Systems (ESP32)

- Data Analysis (Excel, SPSS, Minitab)

- Technical Writing

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## Employment History

### Mushroom Farmer (Self-Employed)

July 2025 – Present | Curepipe, Mauritius

- Founded and operate a small-scale Lion's Mane mushroom cultivation business applying laboratory-grade sterile technique, substrate preparation, and environmental control.

- Designed and implemented IoT monitoring system using ESP32 microcontrollers with temperature, humidity, CO₂, and light sensors for real-time environmental logging and automation.

- Developed automated fruiting chamber controls (humidification, fresh air exchange, lighting schedules) reducing manual intervention.

- Maintain comprehensive process documentation (SOPs, batch records, contamination tracking, yield analytics) enabling reproducibility and continuous improvement.

- Self-taught embedded C/C++ (Arduino framework), MQTT, Home Assistant integration, and basic PCB design for sensor nodes.

### Management Support Officer

Mauritius National Identity Card (MNIC) | April 2024 – July 2025 (1 year, 3 months) | Rose Hill, Mauritius

Government agency responsible for national biometric ID registration

- Guided 50+ applicants daily through biometric registration process (fingerprint, iris, facial capture) with strict adherence to data privacy protocols.

- Reviewed and verified applicant particulars against source documents; flagged discrepancies for supervisor escalation.

- Captured high-quality applicant portraits per ICAO standards using calibrated imaging equipment.

- Maintained daily registration logs and coordinated with IT support for system downtime incidents.

Tools: MNIC proprietary registration suite, biometric capture hardware, MS Office

### Trainee Medical Imaging Technologist

Dr A. G. Jeetoo Hospital (Ministry of Health & Wellness) | October 2022 – April 2024 (1 year, 6 months) | Port Louis, Mauritius

Major public hospital; radiology department handling 200+ exams/day

- Performed diagnostic imaging procedures across modalities: X-ray, C-arm fluoroscopy, CT, MRI, dental OPG.

- Prepared and positioned patients (including ICU, neonatal, infectious isolation) applying radiation safety principles.

- Administered IV contrast agents; monitored for adverse reactions.

- Processed and archived DICOM images/videos to PACS for radiologist review; verified study completeness.

- Assisted orthopaedic, ENT, and gastroenterology surgeons during intra-operative C-arm procedures.

- Enforced infection control and radiation protection protocols for staff and patients.

Tools: Siemens / GE / Philips imaging systems, DICOM, radiation dosimeters

### Management Support Officer

Ministry of Health & Wellness | June 2018 – September 2022 (4 years, 3 months) | Bambous & Vacoas Health Offices, Mauritius

Public health administration across two regional offices

- Managed attendance records, leave administration, and overtime claims for 50+ staff across two sites.

- Produced monthly/quarterly operational reports (service volumes, permit issuance, complaint trends) for senior management.

- Processed and tracked Food Handler's Certificate applications and public complaints end-to-end.

- Dispatched official correspondence; maintained filing systems (physical and digital) per records retention policy.

- Served as first point of contact for public queries; triaged appointments and directed to appropriate services.

Tools: MS Office, document management

### Senior Associate → Associate (Quotations & Sales Support)

VWR International, LLC (now Avantor, Inc.) | February 2014 – May 2016 (2 years, 4 months) | Port Louis, Mauritius

Global laboratory supplier; supported Canadian sales territory (universities, pharma, research labs)

Senior Associate (Apr 2015 – May 2016) — Promoted after 14 months

- Managed VIP/key accounts; ensured priority quotation turnaround and issue resolution.

- Coached junior associates on daily operations, quality review, escalation handling, and CRM best practices.

- Monitored team KPIs (quote accuracy, response time, conversion rate); reported weekly to management.

- Coordinated dropshipping and custom sourcing across US/Canada warehouses for non-stocked items.

- Acted as internal HR liaison ("brand ambassador") for employee queries on benefits, policies, onboarding.

Associate (Feb 2014 – Mar 2015)

- Provided B2B sales and technical support to field reps and end-customers in Canada.

- Sourced one-off/custom products across North American catalog; negotiated pricing with vendors.

- Handled customer escalations (wrong shipments, backorders, technical spec mismatches) to resolution.

Tools: SAP Eagle (ERP), Salesforce (CRM), Citrix XenDesk, Lotus Notes, MS Office (Excel advanced)

### IT Consultant / Technician / Personal Assistant

Chuttur & Partners Ltd | July 2016 – December 2016 (6 months) | Vacoas, Mauritius

Construction/engineering firm; hybrid IT operations role

- Administered Windows Server 2012 R2; implemented M-Files DMS for document control.

- Designed/maintained company website (**WordPress**); created marketing collateral in Adobe InDesign/Photoshop.

- Managed backup strategy (on-site + cloud); performed OS/network troubleshooting.

- Researched and piloted new digital tools (project tracking, cloud storage) for workflow improvement.

Tools: Windows Server 2012 R2, M-Files, WordPress, InDesign, Photoshop, MS Access, PowerPoint

### Internship — Trainee, Food Technology Laboratory

July – August 2011 (1.5 months) | Réduit, Mauritius

Food safety testing lab

- Conducted microbiological analysis of food samples (total plate count, coliforms, pathogens) per ISO/GMP standards.

- Developed MS Access application to automate test report generation, reducing turnaround from hours to minutes.

- Documented lab procedures and maintained chain-of-custody records for regulatory compliance.

Tools: Microbiology lab equipment, MS Access, Excel, GLP documentation

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## Education

### BSc (Hons) Biotechnology — Second Class Honours, First Division

University of Mauritius | 2009 – 2012 | Student ID: [redacted] | Awarded 3 July 2012

Certificate Verification: [redacted]| [Verify Online](http://www.uom.ac.mu/verifycertificate)

Key Modules & Grades:

| Module | Grade | Notes |

|-------|------|-------|

| Statistics & Computational Biology | A | |

| Introduction to Information Technology | A+ | |

| Communication Skills | A | |

| Cell & Tissue Culture | B | |

| Entrepreneurship / Leadership / Innovation | B | |

| Plant Biotechnology | B | |

| Biotechnology for Medical & Veterinary Applications | B | |

| Bioinformatics | B | |

| Dissertation Project | A | Somatic fusion for hybrid tomato production |

| Practical Training (Food Tech Lab) | S | 1.5 months |

| Scientific Communication Skills | S | |

Yearly Performance:

- Year 1: CPA 55.13 | Year 2: CPA 56.55 | Year 3: CPA 63.20

- Total Credits Earned: 109

Dissertation:

Evaluation of Somatic Fusion for the Production of Hybrid Tomatoes as an Alternative to Conventional Crossing Methods (Lycopersicon esculentum)

### Cambridge Higher School Certificate

Royal College Curepipe | 2007 – 2008

- Principal: Mathematics (**A**), Physics (C), Chemistry (C)

- Subsidiary: General Paper (a), French (b)

### Cambridge School Certificate (O-Level)

Royal College Port-Louis | 2002 – 2006

- Grades: Mathematics (**1**), Physics (**1**), Computer Studies (**1**), Chemistry (2), English (3), French (3), Add. Mathematics (3), Biology (4)

- (Grade 1 = highest)

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## Certifications & Professional Development

|--------------|--------|------|---------|

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## Technical Skills

| Category | Proficiency | Details |

|----------|-------------|---------|

| Operating Systems | Advanced | Linux (Ubuntu/Debian), macOS, Windows 10/11, Windows Server 2012 R2 |

| CRM / ERP / Ticketing | Advanced | SAP Eagle, Salesforce-based frontend, Citrix XenDesk, Lotus Notes, M-Files DMS |

| Databases & Data | Intermediate | MS Access, SQL (basic queries), Excel, SPSS, Minitab |

| Embedded / IoT | Intermediate (Self-taught) | ESP32 (Arduino/ESP-IDF), environmental sensors, MQTT, Home Assistant, basic PCB design (KiCad) |

| Web / CMS | Intermediate | WordPress (theme customization, plugins), HTML/CSS, basic JS |

| Design & Docs | Intermediate | Adobe InDesign, Photoshop, Serif Affinity Suite, MS Office |

| Medical Imaging | Specialized | X-ray, CT, MRI, C-arm, OPG, Angiography; PACS/DICOM; radiation safety, contrast administration |

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## Languages

| Language | Proficiency |

|----------|-------------|

| English | Fluent (Professional working proficiency) |

| French | Fluent (Native/Bilingual) |

| Mauritian Creole | Native |

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## References